The Record Keeper Series is published and this website designed by Twin Flame Productions LLC. These are the Terms & Conditions that govern your use of this site and the published materials. PLEASE READ CAREFULLY. YOUR PARTICIPATION IS YOUR ACCEPTANCE.

(Last Updated: 5th Jan, 2023)

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between us and you in relation to our websites. If you disagree with any part of these terms and conditions, please do not use our websites.

The term "Twin Flame Productions" or "us" or "we" refers to the owner of the website whose registered office is 70 SW Century Drive Suite 100-162, Bend, OR 97702 USA. The term "you" refers to the user or viewer of our website.

The materials (including but not limited to software, documents, logos, graphics, sounds, images and other items) that are made available by Twin Flame Productions LLC (Materials) are provided to you only as a convenience and may be used for informational purposes only. By using this material (or our websites or downloading any materials from them), you hereby agree to these terms of use. If you do not agree to them, do not use this material (or websites or download any materials from them). The terms set forth herein apply to all of the materials, including each individual page on our training manuals or on our websites.

Copyright Information: Copyright © 2020 Twin Flame Productions LLC and Patricia Sutton

70 SW Century Drive Suite 100-162, Bend, OR 97702 USA. All rights reserved.

These Materials are protected by copyright laws and international copyright treaties, and may not be copied, distributed, downloaded, modified, posted, published, reproduced, reused, re-posted, uploaded or otherwise used without the express written permission of the owners. The private man and woman known as Kevin and Gail O'Grady are doing business as Twin Flame Productions LLC and Patricia Sutton is the author of The Record Keeper Series.

Notice Specific To Documents Made Available To You:

With respect to particular documents (such as articles and information sheets, but not the training manuals) that are made available to you (Documents), you are hereby authorized to view, copy, print and distribute such Documents subject to your agreement that:

  • Your use is for informational, purposes only
  • You will not copy or post Documents on any network computer or broadcast Documents in any media
  • You will not modify any Documents, nor will you copy or distribute graphics separate from their accompanying text
  • You will not quote any Documents out of their context
  • You will display the copyright notice set forth above and retain any other copyright, trademark and other proprietary notices and marks contained therein on every copy you make

Twin Flame Productions LLC reserves the right to revoke such authorization at any time, and you shall immediately discontinue any such use upon written notice from Twin Flame Productions LLC.

This is a license, not a transfer of title. Use for any purpose other than as set forth herein is expressly prohibited by law, and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Privacy & Security: Twin Flame Productions LLC, or any of our websites, will not share your e-mail addresses or personal information with third parties. We maintain a strict No Spam policy that is fully GDPR compliant. That means we do not sell, trade, or rent any personal information to others. Any data given by the customer is used only to process orders or to facilitate training, and will be fully deleted if requested by the customer to do so.

Cookies: Cookies are used on all our sites to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfill customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.
  • Returns, Replacements & Faulty or Damaged Goods

Orders can be cancelled in writing, (by email, fax or letter) up to 24 hours before the scheduled shipment date. Once the goods have been dispatched, you can cancel the order and obtain a full refund up to 4 days after receipt as long as the goods remain unopened and are returned in their original packaging. If the goods delivered are incorrect or if they are faulty or damaged we will either give a refund or resend the order. The complaint must be received within 4 working days.

Anti-Piracy: Twin Flame Productions LLC actively protects all patents, copyrights, trademarks and other intellectual property rights, and works to combat piracy worldwide.

Trademark Information: All trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

Warranties and Disclaimers: To the maximum extent permitted by applicable law, and except and solely to the extent any information or software materials are warranted, if at all, according to the terms of the license agreement accompanying such materials, Twin Flame Productions LLC and its suppliers disclaim any and all warranties and conditions, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and those arising out of usage of trade or course of dealing, concerning the materials, including the software and documents, the provision of or failure to provide services, or information available from this site. The materials and references to corporations and their respective services and products, are provided as is, without warranty of any kind.

Twin Flame Productions LLC and its suppliers do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the materials, make no representations about the suitability of the information contained in the materials for any purpose, and assume no responsibility or liability for any errors, omissions or inaccuracies that may appear in the materials or in other publications which are referenced by or linked to the materials. The materials could include technical or other inaccuracies or typographical errors. Changes are periodically made to the materials, which changes are incorporated into new editions of the materials. Twin Flame Productions LLC may make changes and/or improvements to the materials, or to the products described therein, at any time without notice. Twin Flame Productions LLC makes no commitment to update the materials.

Twin Flame Productions LLC does not guarantee that solutions suggested in the materials will be effective in your particular situation. If you are not familiar with any of the steps listed in any solution, Twin Flame Productions LLC advises that you do not proceed without first consulting additional resources.

To the maximum extent permitted by applicable law, in no event shall Twin Flame Productions LLC or its suppliers (or their respective agents, directors, employees or representatives) be liable for any damages whatsoever (including, without limitation, consequential, incidental, direct, indirect, special, economic, punitive or similar damages, or damages for loss of business profits, loss of goodwill, business interruption, computer failure or malfunction, loss of business information or any and all other commercial or pecuniary damages or losses) arising out of or in connection with the use of or inability to use the materials, including without limitation the use or performance of techniques, software or documents, the provision of or failure to provide services, or information available from our websites, however caused and on any legal theory of liability (whether in tort, contract or otherwise), even if Twin Flame Productions LLC has been advised of the possibility of such damages, or for any claim by any other party. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Unless otherwise noted, all names of companies, products, street addresses, data, characters and persons contained herein are part of a completely fictitious scenario or scenarios, are designed solely to document the use of Twin Flame Productions LLC website or sites or the material contained therein, and are in no way intended to represent any real individual, company, product or event. Any resemblance to existing individuals, companies, products or events is purely coincidental.

Notice of Consent: By signing up on our lists or to our workshops, you are agreeing to receive emails from Twin Flame Productions LLC or our websites. After submitting your information, you will occasionally receive updates and newsletters via email from us. If you wish to stop receiving emails from us, you may unsubscribe at any time using the link provided in our emails.

Medical Advice Disclaimer: The information in our training materials, workshops, websites, consultations or emails is not purposed to replace professional medical diagnosis, treatment or even advice. You understand all our communications to be an expression of opinions and not professional advice. You are solely responsible for the use of any content and hold Twin Flame Productions LLC and all officers, members and affiliates harmless in any event or claim. You should always consult a qualified healthcare professional with questions about any medical condition.

Ordering: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order.

Payment, Pricing & Promotions: We accept all major credit cards through the PayPal gateway. With PayPal, you'll check out lightning-fast and easily without sharing your financial info with us. Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal.

When confirmation of your order is received, this is to indicate that we have received your order. In the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, or a promotion is no longer valid, we will contact you.

Shipping & Deliveries: We deliver all over the USA, Canada, Ireland, Northern Ireland, the UK, Channel Islands, Austria, Belgium, Denmark, France, Germany, Greece, Holland, Italy, Luxembourg, Portugal, Spain, Sweden, Switzerland, Andorra, Norway, Finland, & Liechenstein.

We ship on every day of the week except for weekends and bank holidays. When not fulfilled by Amazon, we use USPS in the USA and An Post in Ireland for deliveries. These carriers deliver throughout the world but in some places, do not deliver on Saturdays, Sundays or national or local holidays. Shipments may be subject to local custom inspections, which may incur charges and delays. These are outside of our control. Local taxes and duties must be paid by the recipient. Twin Flame Productions LLC cannot be held responsible for any delays in overseas deliveries due to collection of these duties and taxes or delays due to customs inspections.

Delivery Schedule: We are not responsible for any delays in delivery due to local holidays at the destination. It is the customer's responsibility to make sure that the scheduled delivery date does not fall on a holiday and that the delivery is not delayed by a holiday during the delivery period. Correct address and contact phone details must be supplied. All orders must include the post code and the contact telephone number of the recipient. The courier company is not obliged to make extensive inquiries to arrange delivery. A signature may be required as a proof of delivery. Delays in transit are the sole responsibility of the courier company, unless the delays are caused by the customer by providing incomplete or incorrect address details. We do not accept responsibility for such delays and will not give refunds or replacement orders in these circumstances.

During the Christmas period standard delivery times are affected and we cannot guarantee a delivery on exactly the dates requested. The delivery charges are automatically added to the cost of the product as part of the process of submitting the order online. The delivery charges can be seen before proceeding to the checkout.

Where possible an automated email will be sent by by us or the courier company to the customer (who placed the order), on the day of dispatch to enable the customer to track the shipment.

Updating Account Information: If the functionality is enabled, you can login using the username and password you created at registration, you can log in to your personal account to view or update your account information.

Viewing Orders: By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Notice Specific To Photos, Pictures, Images, Audio & Video Available On This Site: Any Photos, Pictures & Images that are made available to download from this site ("Images") are the copyrighted work of Twin Flame Productions LLC or their respective owners. Use of the Images is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Images ("License Agreement"). An end user may not install or use any Images, Audio or Video that is accompanied by or includes a License Agreement unless he or she first agrees to the terms of the License Agreement.

The Images, Audio or Video are made available for downloading solely for use by the user that has commissioned them and only according to the License Agreement. Any reproduction or redistribution of the Images, Audio or Video by anyone other than the person that commissioned them, or not in accordance with the License Agreement, is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying, reproduction or redistribution of the Images, Audio or Video to any other server or location for further copying, reproduction or redistribution is expressly prohibited.

Notice Specific To Documents Available On This Site: With respect to particular documents (such as articles and information sheets) that are made available on our sites ("Documents"), you are hereby authorized to view, copy, print and distribute such Documents subject to your agreement that:

  • Your use is for informational, purposes only
  • You will not copy or post Documents on any network computer or broadcast Documents in any media
  • You will not modify any Documents, nor will you copy or distribute graphics separate from their accompanying text
  • You will not quote any Documents out of their context
  • You will display the copyright notice set forth above and retain any other copyright, trademark and other proprietary notices and marks contained therein on every copy you make
  • Twin Flame Productions LLC reserves the right to revoke such authorization at any time, and you shall immediately discontinue any such use upon written notice from Twin Flame Productions LLC
  • This is a license, not a transfer of title. Use for any purpose other than as set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The term "Documents" does not include the design or layout of the this web site or any other site which is owned, operated, licensed or controlled by Twin Flame Productions LLC. Elements of our sites, including page headers, custom graphics, logos, sounds, images and button icons, are protected by trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound, image or other element from any Twin Flame Productions LLC site may be copied, reproduced, redistributed or retransmitted unless expressly permitted by Twin Flame Productions LLC.

Links to Third-Party Sites: Some links in the materials will let you leave our sites. The third-party sites which are linked in the materials are not under the control of Twin Flame Productions LLC and we are not responsible for the contents of any linked third-party site or any link contained in such linked third-party site. We are providing these links to third-party sites to you only as a convenience, and the inclusion of any link to a third-party site does not imply endorsement by Twin Flame Productions LLC of such third-party site.

Third-Party Products: The mention of third parties and their respective products in the Materials on this site is provided to you only as a convenience, is for informational purposes only and constitutes neither an endorsement nor a recommendation of such third parties or their products. All third-party products must be ordered directly from such third-party or its representatives, and all licenses and warranties relating to such third-party products, if any, are between you and such third party.

Forward-Looking Statements: Except for the historical information contained in the Materials, the matters discussed therein, particularly those identified with the words "expects," "believes," "anticipates" and similar expressions, are forward-looking statements. These forward-looking statements (including but not limited to projections and other statements regarding future events or the future financial performance of the Company) reflect the Companys best judgment based on factors known to it at the time of such statements. Such forward-looking statements are subject to certain risks, uncertainties and other factors, many of which are beyond the Companys control, that could cause actual results, achievements, events or performance to differ materially from those anticipated, expressed or implied by such forward-looking statements.

Right To Communications: Should you, or any viewer of the Materials, communicate any information, feedback, data, questions, comments, suggestions or other items to Twin Flame Productions LLC regarding the Materials, any such communication shall be deemed not to be confidential and Twin Flame Productions LLC shall be free to reproduce, use, disclose and distribute such communication to others, without limitation. You agree that Twin Flame Productions LLC shall have the unrestricted right to use any ideas, concepts, know-how, software, documentation, diagrams, drawings, schematics or techniques contained in your communication in any manner and for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or providing services.

No Obligations: The Materials on this site may be accessed internationally and may contain references to Twin Flame Productions LLC's products, programs and services that are neither available nor planned for availability in your particular country. These references do not imply that Twin Flame Productions LLC intends to announce such products, programs or services in your country, and by referring to such products, programs or services, we incur no obligation to subsequently make them available in such country.

U.S. Government and all Governments Restricted Rights: Use of the Materials contained within this site, by the U.S. Government or any other Government, constitutes acknowledgment of our rights therein.

Applicable Laws: This site is controlled and operated by Twin Flame Productions LLC from its offices within the state of Oregon, United States of America. Twin Flame Productions LLC makes no representation that the Materials are appropriate or available for use in other jurisdictions, and access to them from jurisdictions where its contents are illegal is prohibited. Those who choose to access this site from other jurisdictions do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials in violation of U.S. export laws and regulations. Any claim relating to the Materials shall be governed by the internal substantive laws of the State of Oregon, U.S.A., except for that body of law dealing with conflicts of law, without reference to the 1980 United Nations Convention On The International Sale Of Goods.

Affiliate Terms:

  • The affiliate's commission is 25% of every sale
  • The minimum payout amount is $20
  • The payment is made once a month, at the end of the month
  • The only payment option is via PayPal
  • You can place our banners anywhere on your site as you see fit, or within non-spam emails
  • You cannot SPAM. If you do so, your account will be terminated
  • All statistics are collected and calculated by Twin Flame Productions LLC, and will be the only valid stats used for determining commissions
  • Fraud or fraud attempts leads to account termination without any further notice
  • You cannot refer yourself as a client or affiliate with us AND receive commission

We can be affiliates ourselves too. If you purchase anything through a link in our emails, or through advertisements on our website, you should assume that we have an affiliate relationship with the company providing the product or service that you purchase, and that we will be paid in some way. We recommend that you do your own independent research before purchasing anything.

Force Majeure: We assure our customers that we will do our best to meet their requirements. Variations or cancellations may be necessary due to unforeseen circumstances such as an Act Of God, war, bad weather conditions, strike actions, labour disputes, fire, floods or other causes beyond the control of Twin Flame Productions LLC.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm and similar legislation in the USA.

All Rights Reserved: Except as expressly provided herein, nothing in the Materials or on this site confers or is to be construed as conferring, whether by implication, estoppel or otherwise, any license or right under any patent, copyright or trademark of Twin Flame Productions LLC or any third party. Note that any product, process or technology in the Materials may be the subject of other intellectual property rights reserved by Twin Flame Productions LLC or a third party, and are not licensed hereunder.

Any and all rights not expressly granted herein are reserved by Twin Flame Productions LLC.